WMB Pride cleaning products are so good we use them on some of the finest bikes in the world. We take pride in the quality of our range and want you to love it as much as we do. Our customer-friendly return policy — offering FREE returns & exchanges for 365 days — ensures our customers are always delighted with their purchases.
What is the return policy?
- Return your item, no questions asked, within 30 days of your original ship date.
- We are happy to refund you the original price paid of the item, including VAT to your original form of payment or Store Credit. Original shipping charges will not be refunded.
- After 30 days, but within 365 days of the original ship date, we are happy to assist you with any items that did not meet your expectations.
- Refunds in the shape of Pride Store Credit are available for the original price paid including VAT. Original shipping charges will not be refunded. Cash refunds are not available after 30 days. Replacements and Exchanges are available for 365 days. We will even provide you with a pre-paid return shipping label to make the process that much easier.
- Returns or exchanges are accepted on unused items in resalable condition (excludes sale items and Display Items, which are Final Sale). Items must be returned in the original packaging and accompanied with original proof of purchase.
How to return your product
You can return your item(s) to us for free, via your local Post Office. There are over 11,000 Post Offices nationwide offering this service.
- Parcels must be under 61cm (L) x 46cm (W) x 46cm (D) in size.
- Parcels must be under 20kgs in weight.
- Only parcels with the correct Pride Returns label included in your shipping box will be accepted at the Post Office.
- If you don’t have a returns label, please email firstname.lastname@example.org with your name, email and order number.